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PREGUNTAS FRECUENTES

  • How long does it take for orders to be processed and shipped from Sugar Scoop Beauty?
    At Sugar Scoop Beauty, we take pride in our timely order processing and shipping. Our orders typically take 5-7 days to process before they are shipped out to our customers. We work diligently to ensure that all orders are carefully packed and shipped in a timely manner to ensure quality and satisfaction. Customers will receive an email notification as soon as their order has shipped, along with a tracking number. If you have any questions or concerns about the status of your order, please don't hesitate to reach out to our customer service team who will be happy to assist you.
  • How should I use body scrubs from Sugar Scoop Beauty?
    Scrubs from Sugar Scoop Beauty should be used after you have cleansed your body. Start by wetting your skin with warm water to soften it. Then, apply the scrub using gentle circular motions. Pay extra attention to rough areas such as elbows, knees, and heels. Rinse off the scrub with warm water and pat your skin dry. It is recommended to use a body scrub once or twice a week to maintain healthy and glowing skin. Remember to moisturize your skin after using a scrub to lock in the moisture.
  • Are all of the products at Sugar Scoop Beauty vegan?
    Our lipliner, lip glosses, body buttercreams, and body glazes are vegan, meaning they are made without any animal products or byproducts. However, our body scrubs, lip scrubs, and pout puddings contain beeswax, so they are not vegan. At Sugar Scoop Beauty, we believe in offering high-quality products that cater to a variety of lifestyles and preferences, and we are transparent about the ingredients in each of our items. We also offer a range of other products that are free from animal testing and harmful chemicals, so our customers can shop with confidence and support ethical beauty practices.
  • Does Sugar Scoop Beauty accept exchanges for their products?
    Unfortunately, we do not accept exchanges due to the nature of our beauty care products. All sales are final. However, if there is an issue with your order or you have any concerns about the quality of the product, please contact our customer service team and they will be happy to assist you. We strive to provide the highest quality products and want all of our customers to be satisfied with their purchases. Thank you for understanding our policy.
  • Does Sugar Scoop Beauty have a return policy
    As we specialize in providing beauty care products, we have a strict no return policy due to the nature of our products. Ensuring the quality and safety of our products is our top priority, and once a product has left our store, we are unable to maintain the necessary level of control over it. We understand that this policy may be inconvenient for some customers, and we apologize for any frustration it may cause. However, we encourage customers to reach out to us with any questions or concerns they may have before making a purchase so that we can provide the necessary help and guidance to ensure the product meets their expectations. At Sugar Scoop Beauty, our focus is always on providing exceptional customer service and delivering high-quality, trustworthy products to meet all your beauty care needs.
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